HappyOrNot kiosks added to enhance campus experience
Kiosks track customer satisfaction in real time
The University of Cincinnati is committed to ensuring that its students, faculty and staff have a positive and fulfilling experience while on campus.
One way the university is accomplishing this is by deploying HappyOrNot kiosks across the Uptown campus. These kiosks serve as a tool to track customer satisfaction levels in real time and enable Campus Services to make data-driven decisions to enhance service quality, customer loyalty and employee engagement.
Currently, there are 26 HappyOrNot kiosks located in various areas across the Uptown campus, making it easy for individuals to provide feedback about their experience with Campus Services. These kiosks are aligned with the Next Lives Here innovation agenda, which aims to provide analytical solutions in areas of opportunity. The widespread deployment of the HappyOrNot kiosks demonstrates the university's commitment to enhancing the overall experience for its community members.
The feedback collected from the kiosks is processed and analyzed through an online reporting dashboard. This dashboard provides detailed insights into customer or employee satisfaction levels, trends and patterns. The university can use this information to identify areas for improvement and make data-driven decisions to enhance service quality, customer loyalty and employee engagement. For example, if there is a consistent complaint about the quality of food in a particular dining facility, Campus Services can use this feedback to make the necessary changes to improve the quality of the food.
Encouraging students, faculty and staff to engage with the HappyOrNot kiosks and provide feedback is crucial in enhancing the customer experience. The university understands that the feedback collected through these kiosks provides a direct channel for individuals to voice their opinions, suggestions and concerns. By leveraging the feedback collected through the kiosks, we can create an environment that prioritizes the needs and preferences of its community, ultimately fostering a positive and fulfilling campus experience.
Related Stories
Sugar overload killing hearts
November 10, 2025
Two in five people will be told they have diabetes during their lifetime. And people who have diabetes are twice as likely to develop heart disease. One of the deadliest dangers? Diabetic cardiomyopathy. But groundbreaking University of Cincinnati research hopes to stop and even reverse the damage before it’s too late.
Is going nuclear the solution to Ohio’s energy costs?
November 10, 2025
The Ohio Capital Journal recently reported that as energy prices continue to climb, economists are weighing the benefits of going nuclear to curb costs. The publication dove into a Scioto Analysis survey of 18 economists to weigh the pros and cons of nuclear energy. One economist featured was Iryna Topolyan, PhD, professor of economics at the Carl H. Lindner College of Business.
App turns smartwatch into detector of structural heart disease
November 10, 2025
An app that uses an AI model to read a single-lead ECG from a smartwatch can detect structural heart disease, researchers reported at the 2025 Scientific Sessions of the American Heart Association. Although the technology requires further validation, researchers said it could help improve the identification of patients with heart failure, valvular conditions and left ventricular hypertrophy before they become symptomatic, which could improve the prognosis for people with these conditions.